We answer your questions here
Frequently asked questions
Delivery / Shipping
What are the delivery costs?
Where do you deliver?
We deliver in Republic of Ireland only
How are the delivery made?
All our nationwide deliveries are made by An Post
How long does the delivery takes?
Allow 3 to 7 working days for a delivery in ROI
How do I know my order has been shipped?
Good question! As soon as your order has been shipped, we send you an e-mail to let your know with your tracking number
How are my items packaged for delivery?
Why have I not received my parcel yet?
If your order is on the way, you have receive an e-mail to let you know (check your spam)
If you placed your order less than 7 days ago, nothing to be worried of
If you placed your order more than 7 days ago: Contact us
I received my parcel damaged, what should I do?
Take pictures of the package
If you can, refuse it and ask the postman to send it back to sender
Contact us or send us an e-mail with the pictures to email@example.com and we will find a solution together
My parcel has been sent back to PreLoveDressing, what should I do?
A mistake has been made on our side (Mistakes happen), then we will double check your address and send you the parcel back for free
The mistake was on your side (wrong address, parcel not picked up on time...), we will either restock the product and issue a rrefund minus delivery fees or send you back the parcel and charge you for the second delivery the real cost
What type of payement can I use on your website?
We accept major banks card
How will I receive a refund?
If we have to refund you for any reason, we will use the original method of payement to do so
What are the PrelovedVoucher?
You will learn everything about PrelovedVoucher in the specific section of the FAQs
Guarantee, Cancellation & Returns
Is there a 14 days cooling off period?
You have to return the goods at least 14 days after letting us know
If the goods are return in a perfect state as you received them, we will issue a refund within 14 days
Can I return one or more items?
We only accepts returns under the conditions as "14 Days cooling off period" policy, for full orders.
Can I cancel my order?
Your order has not been prepared and shipped yet > Happy days ! We will cancel it in our system and issue you a full refund within 14 working days maximum
Your order is on the way, you have not received it yet > Refuse the parcel when it arrives. It will be return to us. We will issue a you a refund minus the delivery fees
You have received your parcel already. Then the 14 days Cooling off period applies. So please, have a look at the FAQ: "Is there a 14 days cooling off period?"
Is there a guarantee on my purchase?
We give as much details as possible in the product description
We keep pictures of every product we send, so we know in what state it was when we sent it
Color might vary from a screen to another
Sizes are variable from a brand to another, we provide you the tag information
All clothes must be washed at 30 degrees and not put in the dryer. If a clothe is defective after a being washed differently, we can not be held responsible
What is a PrelovedVoucher?
How long is a PrelovedVoucher valid?
PrelovedVoucher are valid for one year from the date they are issued
Can I use a PrelovedVoucher on another website?
PrelovedVoucher can only be used on our boutique Prelovedressing.ie
More about us
Who are we?
- Clothing and textile industry is the largest polluter in the world
The fashion industry contributes 10% of global greenhouse gas emissions
At PreloveDressing we wants to help you help the planet by offering good quality second hand clothing for kids
Where do I found PreLoveDressing.ie on social media?
TO BE UPDATED
You can find our page on Facebook and join our community
You find us on Instagram: Mathildoptimist
What quality are PreLoveDressing.ie's products?
We sell second hand goods from "New with Tag" to "Fairly used".
What is the "PreLoved Surprise Box"?
The "PreLoved Surprise Box" is a bundle we create espacially for you with a fix price.
Can I chose the products in the "Surpise Box"?
Nope. The idea of the surprise box is that... it's a surprise.
How to contact our customer service?
If you have a querry, we will be please to assist you!
Free delivery for all orders over 60.00 €
Please, don't get us wrong. We know that 5.00 € for delivery fees can seem high today. However, we guarantee you that we DO NOT make any profit on the deliveries
There is a 2.00 € fees for deliveries / collection in Ashbourne Co Meath
We searched for the best solution to be able to get reusable or recyclable packaging and the best way for the clothes to have a safe journey from our house to your doorstep.
You might not know that at the moment, NO SOFT PLASTIC are recyclable in Ireland. It would have been cheaper for us to use plastic pouch for deliveries but it is not ecological for now.
We keep an eye on the situation to always provide you the best and cheapest solution as possible.
We use recyclable boxes most of the time but we have no choice than using soft plastic pouch for big items. They are cute though. Please reuse them or put them in the household waste disposal